This can happy often so don’t worry if this happens to you – Randal’s well used to dealing with this situation.
Your treatment can be transferred to another orthodontist, preferably one who uses the same appliances. You will be provided with your records and a transfer letter for your new orthodontist detailing where you are in your treatment.
Your treatment fee would be reassessed using a national formula provided by NZAO – adjusting the fee for the amount of treatment undergone and that’s still remaining and will be worked out between Randal and your new orthodontist.